Terms of service
Welcome to Nexaveell. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.
1. About Us
This website is operated by:
Business Name: [Your legal business name]
Trading Name: Nexaveell
Business Address: [Your full registered/business address]
Email: [Your customer service email address]
Company Registration Number: [If applicable]
VAT Number: [If applicable]
Throughout these Terms, “we”, “us”, and “our” refer to Nexaveell and the business operating this website.
2. Our Products
We sell garden sheds and related products through our website.
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, specifications and prices are accurate. However, minor variations in colour, appearance, measurements or finish may occur.
Product availability is subject to change. If a product becomes unavailable after you place an order, we will contact you and, where appropriate, offer a suitable alternative or a refund.
3. Product Prices
All prices displayed on our website are in pounds sterling (£).
Prices are subject to change without notice. Any price change will not affect an order that we have already accepted, except where an obvious pricing error has occurred.
Where applicable, VAT and other mandatory charges will be clearly identified before you complete your purchase.
Promotional offers may be subject to additional terms, availability and specified expiry dates.
4. Orders and Contract Formation
When you place an order, you are making an offer to purchase the selected product.
After submitting your order, you will receive an order confirmation. This confirmation does not necessarily mean that your order has been accepted.
A contract between you and us will be formed when we confirm that your order has been accepted or when we dispatch the product, whichever occurs first.
We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including where:
- the product is unavailable;
- there is an obvious pricing or product description error;
- we are unable to deliver to your location;
- we suspect fraudulent or unauthorised activity; or
- circumstances outside our reasonable control prevent fulfilment.
If we cancel an order after payment has been taken, we will provide an appropriate refund.
5. Payment
Payment must be made using one of the payment methods available at checkout.
You confirm that you are authorised to use the payment method provided.
We may use third-party payment providers to process payments. Your use of those services may also be subject to their own terms and policies.
6. Pre-Orders
Where a product is advertised as a pre-order, the estimated availability or delivery date is an estimate only unless we expressly state otherwise.
If circumstances cause a pre-order to be delayed, we will provide an update where reasonably possible.
If a significant delay occurs, you may be entitled to cancel the order and receive a refund in accordance with applicable consumer law.
7. Delivery
We deliver to locations shown as available at checkout.
Delivery dates and times provided on the website are estimates unless expressly stated to be guaranteed.
You are responsible for ensuring that:
- the delivery address is accurate;
- there is suitable access to the delivery location;
- the delivery area is reasonably accessible; and
- any necessary permissions for delivery or installation have been obtained.
For large products such as garden sheds, you should ensure that there is sufficient access for the delivery vehicle and product. You should also check the product dimensions and access requirements before ordering.
Additional delivery charges may apply to certain locations or circumstances. Any applicable charges will be communicated before or during checkout.
8. Assembly and Installation
Where assembly or installation is included with your purchase, the service will be subject to the arrangements stated on the relevant product page or order confirmation.
Unless expressly agreed otherwise, you are responsible for ensuring that the intended installation area is suitable, level, clear and accessible.
You are also responsible for obtaining any planning permission, building approval, landlord permission or other consent that may be required for your property.
We do not accept responsibility for delays or additional costs caused by unsuitable access, unsuitable ground conditions or circumstances that were not reasonably foreseeable at the time of ordering.
9. Your Right to Cancel
If you are a consumer in the UK, you may have statutory rights to cancel certain online purchases under applicable consumer protection legislation.
Certain products or circumstances may be exempt from cancellation rights, including products that are made to your specifications or clearly personalised, where applicable.
Where cancellation rights apply, further information about how to exercise them is provided in our Return & Refund Policy.
Nothing in these Terms limits or excludes any statutory consumer rights that cannot legally be excluded.
10. Faulty, Damaged or Incorrect Products
You have statutory rights if a product is faulty, damaged, not as described, or otherwise fails to meet the requirements of applicable consumer law.
If your product arrives damaged or you believe there is a problem with your order, please contact us as soon as reasonably possible with your order number and details of the issue. Photographs may be requested to help us assess damage.
We will handle complaints and remedies in accordance with your statutory rights.
11. Returns and Refunds
Our returns and refund procedures are set out in our Return & Refund Policy.
Where a refund is due, we will normally issue it using the original payment method unless otherwise agreed or required by law.
Nothing in our returns policy affects your statutory consumer rights.
12. Product Warranty
Where a product includes a manufacturer's or seller's warranty, the applicable warranty terms will apply in addition to your statutory rights.
A warranty does not replace or restrict your legal rights as a consumer.
For example, the product information on our website may specify a limited warranty period. The exact warranty terms applicable to your purchase will depend on the product and the warranty documentation supplied with it.
13. Website Use
You agree to use our website only for lawful purposes.
You must not:
- use the website for fraudulent or unlawful activity;
- attempt to gain unauthorised access to our systems;
- interfere with the operation or security of the website;
- introduce malicious software or harmful code;
- copy or reproduce website content without permission; or
- use automated systems to access or collect website content in a manner that could damage or disrupt our website.
14. Intellectual Property
Unless otherwise stated, the content on this website, including text, photographs, graphics, logos, designs and other materials, belongs to us or our licensors.
You may access and use the website for your personal, non-commercial purposes.
You must not reproduce, modify, distribute, sell or commercially exploit our website content without our prior written permission, except where permitted by law.
15. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, including payment, delivery, analytics or other providers.
We are not responsible for the content, availability, security or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
16. Reviews and User Content
If you submit a review, photograph, comment or other content to us, you confirm that:
- you have the right to submit the content;
- it is accurate to the best of your knowledge;
- it does not infringe another person's rights; and
- it does not contain unlawful, offensive, defamatory or malicious material.
You grant us permission to use submitted content for legitimate business and promotional purposes, subject to applicable law.
We reserve the right to remove content that we reasonably consider inappropriate or unlawful.
17. Privacy
Our collection and use of personal information is explained in our Privacy Policy.
By using our website, you acknowledge that personal information may be processed in accordance with that policy.
18. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Subject to the foregoing, we are not responsible for losses that were not reasonably foreseeable at the time the contract was formed or for losses arising from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory rights as a consumer.
19. Events Outside Our Control
We will not be responsible for delay or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.
These circumstances may include severe weather, natural disasters, transport disruption, strikes, shortages, government action, power or telecommunications failures, or other events that could not reasonably have been prevented.
Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
20. Complaints
If you have a question, complaint or concern about an order, please contact us:
Email: [Your customer service email]
Address: [Your business address]
We aim to respond to customer enquiries as promptly as reasonably possible.
21. Changes to These Terms
We may update these Terms from time to time.
The version of the Terms applicable to your order will generally be the version in effect when your order is accepted.
We recommend reviewing this page periodically for updates.
22. Governing Law
These Terms are governed by the laws of England and Wales, unless mandatory consumer protection laws in your country of residence provide otherwise.
Any disputes will be handled by the courts with appropriate jurisdiction, taking into account any mandatory rights you may have as a consumer.
23. Contact Us
If you have any questions about these Terms or your order, please contact:
Nexaveell
Email: [Your customer service email]
Business Address: [Your full business address]
Business Hours: Monday–Friday, 9:00 AM–6:00 PM; Saturday, 10:00 AM–4:00 PM