Refund policy
Last updated: 27 August 2026
At Nexaveell, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it under the terms below.
30-Day Returns
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the product must generally be:
- Unused and in its original condition.
- Returned with its original packaging where reasonably possible.
- Complete with all parts, accessories, and documentation included with the order.
Some products may not be eligible for return where they have been made to your specifications, personalised, or otherwise fall within an applicable legal exception.
How to Request a Return
To request a return, please contact us at:
Email: contact@nexaveell.shop
Please include your order number and a brief description of the reason for your return.
We will provide instructions on how to return the product where your return is approved.
Please do not send products back without contacting us first.
Return Shipping
Unless the product is faulty, damaged, incorrect, or otherwise covered by applicable consumer protection law, the customer may be responsible for the cost of returning the product.
If you received a damaged, faulty, or incorrect product, please contact us as soon as possible at contact@nexaveell.shop so we can assist you.
Refunds
Once your returned product has been received and inspected, we will process your refund.
Refunds are generally processed within 7 days after we receive and approve the returned product.
The refund will normally be issued to the original payment method.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at contact@nexaveell.shop with your order number and, where possible, photographs showing the issue.
We will assess the issue and provide an appropriate solution in accordance with applicable consumer law.
Exchanges
If you would like to exchange an item, please contact us at contact@nexaveell.shop. Exchanges may be subject to product availability.
Statutory Rights
This policy does not affect any statutory rights you may have under applicable consumer protection laws.
Nothing in this policy is intended to limit or exclude rights that cannot legally be limited or excluded.
Contact Us
For all return and refund enquiries:
Nexaveell
Email: contact@nexaveell.shop